This section explains how to troubleshoot problems that occur while using the ScanSnap.
The ScanSnap iX500 provides PC and Mac users an effective way to greatly reduce paper clutter, storage space, and security risk associated with unmanaged paperwork at home or office. Even better, documents scanned by ScanSnap take on a higher level of accessibility and usefulness once liberated into the digital realm. Checking the latest information on the firmware in advance allows you to decide whether or not the firmware needs to be updated. For the latest information on the firmware, refer to here. If you use the software related to the ScanSnap, apply the latest updates to the software as well.
Customer Support
High-traffic questions
- ScanSnap connection related questions
- Other questions
Troubles Related to Power for the ScanSnap
Troubles Related to Installation
Troubles Related to Connections and Communication
Troubles Related to License Authentication and ScanSnap Account
Troubles Related to Actions of ScanSnap Home
Troubles Related to Scanning
Troubles Related to Overlapping of Documents (Multifeed)
Troubles Related to Carrier Sheet
Troubles Related to Scanned Results
Troubles Related to Application Linkage
Troubles Related to Cloud Service Linkage
Troubles Related to Search
Troubles Related to Content Data Record Management
Troubles Related to Migrating from ScanSnap Manager to ScanSnap Home
Troubles Related to Firmware Update
Resetting the ScanSnap Settings
This section explains the functions of each software and how to install it. Use the software to specify the scan settings to scan documents with the ScanSnap, or to manage, search, edit, and utilize content data records created from documents that you scanned.
Windows
This scanner driver is required to scan documents with the ScanSnap. Also, this is a desktop application for editing, managing, and utilizing content data records more efficiently. Scanned images can be saved as PDF or JPEG files to a computer.
Also, files other than the images created by scanning documents with the ScanSnap can be imported into ScanSnap Home as the content data records.
Download ScanSnap Home from here, and then install it.
This is an application that checks the latest updates and available software programs on the download server, and installs them.
Checking the latest updates and checking available software programs are performed automatically and regularly on the download server and a notification appears if they are available.
ScanSnap Online Update is installed together with ScanSnap Home.
This application can perform text recognition on the scanned images using OCR (Optical Character Recognition) to convert the image data into Word, Excel, or PowerPoint files that can be edited.
Install ABBYY FineReader for ScanSnap from ScanSnap Online Update after ScanSnap Home is installed.
Display the Main Window of ScanSnap Home and select [Help] → [Online update (check for updates)] in the menu to run ScanSnap Online Update.
The OCR Pack is a set of languages that can be used to recognize text. By installing the OCR Pack, you can add extra languages to recognize text.
For the languages included in the OCR Pack, refer to OCR Pack (Windows).
This is an application for creating, editing, managing, and utilizing PDF format electronic documents.
To install Kofax Power PDF Standard or Nuance Power PDF Standard, access the URL that is printed in the license certificate supplied with the ScanSnap and download the installer from the website.
To install Nuance Power PDF Standard, access the URL that is printed in the license certificate supplied with the ScanSnap and download the installer from the website.
For details about how to install the software, refer to here.
For the operation procedure, refer to the help of the application.
Mac OS
This scanner driver is required to scan documents with the ScanSnap. Also, this is a desktop application for editing, managing, and utilizing content data records more efficiently. Scanned images can be saved as PDF or JPEG files to a computer.
Scansnap Ix500 Mac Software Downloads
Also, files other than the images created by scanning documents with the ScanSnap can be imported into ScanSnap Home as the content data records.
Download ScanSnap Home from here, and then install it.
This is an application that checks the latest updates and available software programs on the download server, and installs them.
Checking the latest updates and checking available software programs are performed automatically and regularly on the download server and a notification appears if they are available.
ScanSnap Online Update is installed together with ScanSnap Home.
Scansnap Ix500 Mac Software Download Software
This application can perform text recognition on the scanned images using OCR (Optical Character Recognition) to convert the image data into Word, Excel, or PowerPoint files that can be edited.
Install ABBYY FineReader for ScanSnap from ScanSnap Online Update after ScanSnap Home is installed.
Display the Main Window of ScanSnap Home and select [Help] → [Online update (check for updates)] on the menu bar to run ScanSnap Online Update.
Download Scansnap Ix500 Software For Mac
Scansnap Ix500 Driver Download Mac
This is an application for creating, editing, managing, and utilizing PDF format electronic documents.
To install Kofax Power PDF Standard for Mac or Nuance Power PDF Standard for Mac, access the URL that is printed in the license certificate supplied with the ScanSnap and download the installer from the website.
To install Nuance Power PDF Standard for Mac, access the URL that is printed in the license certificate supplied with the ScanSnap and download the installer from the website.
For details about how to install the software, refer to here.
Scansnap 64 Bit Mac
For the operation procedure, refer to the help of the application.