Mac Creative Cloud Desktop No App Tab

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Description

Open the Creative Cloud application on your computer by either clicking the CC swirly cloud icon located in the menu bar on the top right of screen (Mac) on the desktop tray (Windows) or open it from your Applications/Programs folder. The Creative Cloud desktop app launches automatically upon successful installation. MacOS Alternative downloads. Download the installer for your version of macOS: macOS v10.12 or later Download. MacOS v10.11 or earlier Download. Double-click the downloaded file to extract its contents.

The Adobe Creative Cloud collection of software is available to all MSU students (graduate and undergraduate) at no additional cost through MSU's Adobe Enterprise agreement.*

Adobe Creative Cloud Software

  • After Effects
  • Animate Audition
  • Bridge
  • Ilustrator
  • InDesign
  • Photoshop
  • Spark
  • Oct 10, 2017  For those of you using the Adobe Creative Cloud on newer operating systems, odds are you already have the Adobe Creative Cloud desktop app installed. Look for the Creative Cloud icon in the Apple menu bar or Windows taskbar. Step One: Click on the Creative Cloud icon. Simply click on the Creative Cloud icon in your operating system.
  • Looking at the release notes for the Creative Cloud Desktop app, in version 5.1.0.407 released on 3/24/2020, Adobe added: “Bug fixes and technical enhancements to improve performance and installation experience.” This was the first and only update to the Desktop app since version 5.0.0.354 released on.
  • Audition
  • Acrobat Pro
  • Dimension
  • Dreamweaver
  • Lightroom
  • Premiere Pro
  • XD

System Requirements

Frequently Asked Questions (FAQ)

See FAQ for answers to questions about your Adobe Creative Cloud account, assets, stock images, etc.

*Stock images are not included in MSU's Adobe license.

Download Creative Cloud

NOTE on Installation: While it is possible to run older Adobe CS software side-by-side with Adobe CC software, we do recommend uninstalling it to avoid confusion.

1. Go to Adobe.com.

2. Click Sign In in the upper right hand corner of screen.

3. Click Sign in with Enterprise ID under the Sign In button (highlighted in the image below)

4. Enter @student.montana.edu in the email address field then hit the Tab key. See image below.

(You can enter your full MSU address if you want but the important part is the @student.montana.edu - do not enter a personal address).

MSU's Web Login page opens.

*NOTE: If you are prompted again with the screen shown in the image below, select Enterprise ID.

This may occur if you already have an AdobeCC account connected to your @student.montana.edu email address.

6. Enter your NetID and NetID Password when presented with the MSU Web Login page.

7. Click under the Creative Cloud Apps heading.

Mac

8. Scroll down to Creative Cloud app and click Download.
You need to do this BEFORE downloading other apps.

10. Follow the onscreen instructions to install.

Once you have installed the Creative Cloud App you will use it to access, install/update other Adobe CC software to your desktop.

1. Open the Creative Cloud application on your computer by either clicking the CC swirly cloud icon located in the menu bar on the top right of screen (Mac) on the desktop tray (Windows) or open it from your Applications/Programs folder.

2. Sign in using Enterprise ID by following the same steps as you did above.

3. Click the Apps tab.

4. Scroll through the listed apps and choose those you'd like to install or update. Download and follow onscreen instructions when prompted.

To avoid confusion we recommend uninstalling Adobe CS software before installing Adobe CC although they can run side-by-side.

To uninstall Adobe CS please follow these directions:

1. Open the Control Panel on your computer.

2. Click Add or Remove Programs or Programs and Features.

3. Scroll to Adobe software on your computer (will include CS6, CS5, etc. in name of program)

4. Click the software you want to uninstall.

5. Click the Uninstall button that appears near top of the list of programs.

For more information visit Uninstall or Change programs in Windows.

1. Go to the Finder.

2. Navigate to Applications folder.

3. Select the app you want to uninstall.

4. Drag application icon to the Trash or right-click on select 'Move to Trash'.

5. Right-click on the Trash can and select 'Empty Trash'.

Creative Cloud Asset Migration Tool

Take your Creative Cloud Assets with you!

Don't leave your assets behind when you leave school. You can now take all the creative artifacts that you so painstakingly created at school.

Use Adobe's Student Asset Migration portal to automatically transfer most of your creative assets from your assigned school account to a personal account that you create.

The tool enables Students to migrate your assets from MSU-assigned accounts to new Creative Cloud free membership accounts.

Here’s what it takes for students to participate:

  • You must still have access to your school-assigned accounts.
  • You will need to sign up for a new personal account where your assets are migrated


All the information you need is available at this link: https://helpx.adobe.com/enterprise/using/migrate-student-assets.html

Start the process by clicking on this link: https://graduation.adobe.com/

Limited Time Offer From Adobe!

Adobe is offering 4 months complimentary Creative Cloud All Apps access to graduating students who have existing access to Creative Cloud All Apps through MSU Bozeman.

To receive the redemption code for 4 months complimentary Creative Cloud All Apps, students should go to www.graduation.adobe.com

Here, students will be able to transfer their work from their school-owned account to a new personal account. Following asset migration,students will automatically receive their redemption code in a follow-up email.

Students who have already completed asset migration will not be able to access the portal, and will not be able to receive an automated redemption code. Those students should reach out to Adobe Customer Support for manual deployment of a redemption code.

Students will receive a redemption code if they complete Student Asset Migration beforeAugust 15th. Four months of complimentary access begins at time of redemption. If not redeemed, redemption codes expire 6 months after they are issued. Replacement codes will not be provided for expired codes.

Training

  • Adobe CC tutorials on Lynda - available for free through the MSU Library's subscription (see login note below)
  • Adobe CC Learn & Support portal - user guides and tutorials
  • Adobe CC Training - training courses offered through Adobe

NOTE on logging into Lynda.
After clicking one of the Lynda tutorial links above follow these instructions:

  1. Click the Sign In button (not Sign Up), then click Continue(see image below).
  2. Log in with your MSU NetID and password.

IMPORTANT: If you are not prompted with the box shown above, go to http://guides.lib.montana.edu/lynda. Enter your NetID and Password when prompted. When the Lynda page opens enter Creative Cloud into the Search field to find tutorials.

RESPONSE TO COVID-19
Effective March 20, 2020

The UIT Service Desk in the Renne Library will not take walk-in or face-to-face support requests until further notice.

Please call 406-994-1777

or email helpdesk@montana.edu
Timely information and a list of Frequently Asked Questions to help you navigate the ever-changing situation is available onMSU’s COVID-19 site.

University Information Technology

P.O. Box 173240
Bozeman, MT 59717-3240

UIT Service Desk
Tel: 406-994-1777
helpdesk@montana.edu
Location: MSU Library Commons
M-F, 8 a.m. - 7 p.m.
excluding holidays & breaks

Vice President for IT & CIO:

Michael Trotter
michael.trotter@montana.edu


Topics Map > Printing and Software > WebStore

Common problems with the Adobe Creative Cloud Desktop App and solutions.

Download Creative Cloud Desktop App Pc

No Apps appear listed on the Apps Tab and you see a message, 'You don't have access to manage apps.'

You may see this if the Adobe Creative Cloud software has been installed on your computer by your IT Staff or if your computer is managed by your Departments IT staff. This behavior is expected when the package used for the installation has been set for IT to Manage the software on the computer. Please contact webstore@illinois.edu for a solution.
The apps tab may not be visible if the update feature has been disabled, after applying updates to the Adobe Creative Cloud Desktop Application or any other Adobe Creative Cloud application. Since the tab is missing you cannot manage your Adobe apps from the Creative Cloud Desktop app. The missing tab may also prevent fonts from syncing.

Mac Creative Cloud Desktop No App Tablet

If the Apps tab is not visible in your Adobe Creative Cloud Desktop Application, you can restore it by following this process.
First, make sure you can see all the hidden files and directories.
Windows
  • Quit the Creative Cloud Desktop app.
  • Browse to this location,
  • C:Program Files (x86)Common FilesAdobeOOBEConfigs
  • These files may be hidden on your computer. You may need to enable your account to see hidden files.
  • Edit XML file there and set the value to true
  • Restart the computer

Mac
  • Quit the Creative Cloud Desktop app.
  • These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/”. Finder opens the hidden folder.
  • Browse to this location,
  • /Library/Application Support/Adobe/OOBE/Configs
  • Edit XML and set the value to true
  • Restart the computer

Creative Cloud Desktop App doesn't open, progress wheel just spins.

To fix this, delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

  • Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
  • Browse to the following location based on your operating system.

Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The /Users/<user folder>/Library/ is hidden by default after 10.7. See the notes above about how to find these.

Windows: C:Users<user folder>AppDataLocalAdobeOOBE
Note: The AppData is hidden with Windows default settings. See the notes above about how to find these.

  • Delete the entire contents of the OOBE folder.
Update creative cloud desktop app
  • Restart the computer and launch the Creative Cloud desktop app again.

Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

Error message at Adobe.com when you try to install Adobe app.

You may see an error 'Permission may be required' while trying to install Adobe apps from Adobe.com.


This will occur if there are any Adobe applications on your computer that have the Update feature disabled. If you already have the Adobe Creative Cloud Desktop app, you may see that the Apps tab is missing.

If so restore the apps tab.

Windows

  • Quit the Creative Cloud Desktop app.
  • Browse to this location,
  • C:Program Files (x86)Common FilesAdobeOOBEConfigs
  • These files may be hidden on your computer. You may need to enable your account to see hidden files.
  • Edit XML file there and set the value to true
  • Restart the computer

Mac
  • Quit the Creative Cloud Desktop app.
  • These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/”. Finder opens the hidden folder.
  • Browse to this location,
  • /Library/Application Support/Adobe/OOBE/Configs
  • Edit XML and set the value to true
  • Restart the computer
Then do the following to restore the update feature.

Update Creative Cloud Desktop App

To fix this, delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

  • Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

Creative Cloud Desktop App Version

  • Browse to the following location based on your operating system.

Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The /Users/<user folder>/Library/ is hidden by default after 10.7. See the notes above about how to find these.

Windows: C:Users<user folder>AppDataLocalAdobeOOBE
Note: The AppData is hidden with Windows default settings. See the notes above about how to find these.

  • Delete the entire contents of the OOBE folder.
  • Restart the computer and launch the Creative Cloud desktop app again.
Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

For further assistance email webstore@illinois.edu